What Will You Become?
Iowa Western Community College

Human Resources


Application for Employment

Please send completed employment application and resume to:

Human Resources
Iowa Western Community College
2700 College Rd. Box 4-C
Council Bluffs, IA 51503

For Professional Staff positions please include a minimum salary requirement in your cover letter. For all Faculty and Adjunct positions please include an IWCC Application, Cover Letter, Resume and Unofficial Transcripts.

Director of Financial Aid


JOB SUMMARY:                      

Directs a comprehensive financial aid program. Provides expertise in financial aid program management, applications, communication and fiscal oversight. Responsible for accurate, efficient, and timely delivery of an annually increasing amount of student aid from all federal, state, and institutional sources - currently over $26 million for more than 60% of Iowa Western’s students.  Provides leadership, support, and supervision to a staff of professionals and collaborates with colleagues across the division.



Bachelor’s degree required; Master’s degree preferred.                                                               



  • Minimum three years of work experience in a financial aid office.
  • Minimum three years of supervisory experience.
  • Experience that demonstrates knowledge of federal Title IV programs and state financial aid programs, issues, policies, regulations, processes, and procedures.
  • Experience that demonstrates sensitivity to and an understanding of and the commitment to access for the diverse academic, socioeconomic, cultural, ethnic, and disabled backgrounds of community college students. 
  • Experience that illustrates a history of successfully collaborating with co-workers on a regular basis to achieve common goals. 
  • Experience in customer-related and customer-service-related field with the demonstrated ability to react to customers quickly, accurately, and congenially.
  • Experience working with student information systems, and databases.


  • Experience with Ellucian/Datatel Colleague and document imaging software. 

Skills and Abilities:


  • Iowa Western’s Student Services Division fosters learning environments that engage and empower our students to grow and develop. All Student Services staff members must have the ability to excel in team and individual settings, multi-task, problem solve, manage their time, and maintain positive relationships with student, staff, and faculty while thriving in a fast pace environment.
  • Ability to manage, develop, and support a team of talented professionals.
  • Ability to accurately, effectively, and efficiently communicate imperative information to students and coworkers.
  • Strong written and oral communication skills, strong organizational skills, and strong management skills.
  • Strong computer skills, particularly the ability to operate and understand programming for a complex student information system and the ability to perform all functions in Microsoft Office.
  • Strong attention to detail, and ability to follow through independently.  
  • Ability to manage and prioritize tasks, meet deadlines, and oversee major projects from development to implementation.
  • Ability to develop and accomplish goals through collaboration and cooperation.


  1. Reports directly to the Dean of Enrollment Services, maintaining a good working relationship and communication with the dean, supporting him/her in carrying out the department’s responsibilities and activities.
  2. Ensures that Iowa Western is in compliance with federal, state, and accrediting agency rules and regulations by researching, interpreting, and applying regularly, including Title IV program guidelines.
  3. Coordinates collection of financial aid data for the purpose of federal and state application and reporting requirements, and ensures timely submission of such applications and reports, including the Federal Application to Participate and Fiscal Operations Reports (FISAP), IPEDS, and Gainful Employment.
  4. In collaboration with the Business Office, ensures the college is compliant with program reconciliation, cash management requirements, and the balancing of federal and state financial aid records.  
  5. Assists federal, state, and private auditors while they conduct on-site audits within the student financial aid department.
  6. Ensures the college’s Federal Program Participation Agreement remains current and in effect by submitting updates regarding new programs, sites, and recertification; maintains a policy and procedures manual in accordance with federal regulations.
  7. Oversees the development, management, and updating of major financial aid policies and procedures such as: Cost of Attendance, Satisfactory Academic Programs, Return of Title IV funds, Packaging Policies, and Verification.
  8. Hires, trains, manages, and supervises financial aid staff including Financial Aid Specialists and Loan Processor. Responsible for adequate training and development of all financial aid staff.
  9. Provides ongoing training and support regarding changes to financial aid policies and procedures for staff responsible for providing financial aid information to students, including financial aid staff as well as Student Services Advisors. Identifies relevant financial aid topics and presents on these topics throughout the year.
  10. When needed, counsels students and parents regarding financial plan/eligibility, and ensures all students are aware of their financial obligations to the school as well as the appropriate financial resources available to them.
  11. Directs regular and on-going communication with students who have not made payment arrangements. 
  12. Oversees all financial aid processes for awarding, adjusting, and refunding student loans and grants.
  13. Oversees the awarding of federal and state veterans benefits.
  14. Oversees the Federal Work Study programs.
  15. Continually assesses the department for new systems, processes and technologies that will better serve students and staff, and leads the department in implementation of such systems, processes, and technologies.
  16. Responsible for monitoring satisfactory academic progress of financial aid recipients. Serves as chair of Termination Appeals Committee.
  17. Develops and implements a variety of financial literacy initiatives, including those aimed at ensuring responsible borrowing and those aimed at improving student loan default rates. Identifies and develops resources to improve and enhance financial aid literacy of prospective, current, and former students.
  18. Participates in and provides record of professional development activities.
  19. Performs other duties as assigned.

EMPLOYMENT STATUS:               


EMPLOYMENT CLASSIFICATION:                             



  • Iowa Western offers a wide array of competitive benefits, including medical and dental coverage, life insurance, retirement with generous matching, and paid time-off (including numerous holidays).

PHYSICAL DEMANDS:                    

Requires prolonged sitting.


Work is routinely performed in an office environment.

Job Duties:

Salary Range:


Application Deadline:

open until filled