Computers: Desktop Support Certificate

About the Program

The world of computers is fast changing, and you can keep up with the times with Iowa Western's Desktop Support program of study. It’s an ideal way to learn installation and management of computer hardware and operating systems. Upon completion of the program, you’ll earn a certificate.

Using the Microsoft Academic Alliance, this program is unique and cost-effective. Students can obtain some Microsoft software free or at a reduced cost. The program is perfect if you wish to become proficient in help desk operation, computer repair, and computer sales and service.

This program is very hands-on, a plus for those wishing to get up to speed as quickly as possible. The program complements other Iowa Western computer programs of study. Not all program courses are offered on-line or every year. Computer scholarship opportunities are available throughout the department. For those wishing to continue toward a bachelor’s degree, some classes will transfer to four-year institutions.

Career Information

This program is designed to place students into the workforce upon completion of this one-semester certificate. This program provides the fundamentals of computer hardware and operating system support. Graduates have the skills necessary to problem-solve for a variety of end-users, and are prepared for entry-level support and help desk positions. The job market for graduates is stable, and individuals with soft-skills are in demand. Students who wish to earn an advanced degree should consider enrolling in one of Iowa Western’s associate degree programs in the computer field.

Salary Information

Salary: Regional
Entry Level: $25,000 to $28,000

* Salary information from the Iowa Western Program Chair.

* This is a Gainful Employment Program.
Program Completion Rate:     Program Cost:     Median Loan Debt:    

Just the Facts

Program Start Term: Fall, Spring, Summer
Program Length: 1 Semester
Award: Certificate
Average Class Size: 14
Part-Time or Full-Time: Both
Program Courses Offered: Day, Evening, Online
Program Locations: Council Bluffs Campus