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Business & Management

Need Training for your Company?

Recognizing that employees are your most important resource, IWCC Continuing Education can help provide your employees with the resources, training and opportunities that support their professional development needs and create a positive and supportive working environment that recognizes and celebrates achievement. Our training programs are designed to meet your demands. We can design what you need, and deliver it when and where you need. We customize many of our courses and programs to best meet your organization’s specific needs.  Training can be scheduled onsite at your workplace or at an IWCC campus. Please see the attached flyers for more details: Customized Training - Business Flyer

FEATURED Classes

• Developing Mgmt Effectiveness Series

Command Spanish for Banking

This course is designed for non-Spanish-speaking bank personnel. You will be introduced to the most important Spanish commands, questions, and phrases pertinent to daily banking interactions. Upon completion of this course you will be able to utilize common Spanish words and phrases for use in the following areas: welcome clients, exchange holiday and special greetings, express and receive dollar amounts and dates, cash checks, assist with deposits and withdrawals, exchange currency, sell money orders, certified checks, and traveler's checks, verify identification, and obtain basic information. Discover communication strategies that will assist you in establishing a mutual level of understanding with Spanish-speaking clients, businesses and customers. No prior knowledge of Spanish necessary. Fee $89

Section #

Location

Day(s)

Start Date

Start Time

Bld.& Room #

Contact Number

MANAG 99*07 - CF13

Council Bluffs Campus

TTh

09/10/2013

7:00-9:00AM

Looft Hall 023

6 sessions

Call 712-325-3255

Register for this Class

Command Spanish for School Personnel

This course is designed for English-speaking school personnel, educators, aides, AEA staff, office staff and administrators who need the skills to communicate effectively in a school setting. You will be introduced to need-to-know phrases which will help you communicate key messages to Spanish-speaking students, family members and school visitors. Upon the completion of this course you will be able to utilize common Spanish words and phrases for use in the following areas: greet students and parents, situations that involve meetings with parents, properly identify school subjects and school building, basic social and courtesy phrases, how to identify yourself and your position, school policies and rules, monitor playground, bus and cafeteria behavior, and how to compliment work and behavior. Discover communication strategies that will assist you in establishing a mutual level of understanding with Spanish-speaking students. No prior knowledge of Spanish necessary. Fee $89

Section #

Location

Day(s)

Start Date

Start Time

Bld.& Room #

Contact Number

MANAG 99*08 - CF13

Council Bluffs Campus

TTh

07/09/2013

9:00AM-12:00PM

Looft Hall 010

4 sessions

Call 712-325-3255

Register for this Class

Developing People

In this workshop you will learn how to identify the developmental needs of your people and determine the support that will be needed for their future success. Discover ways to involve team members in creating their own development standards and objectives and ways to monitor and negotiate developmental progress through review meetings. Fee $59

Section #

Location

Day(s)

Start Date

Start Time

Bld.& Room #

Contact Number

MANAG 99*04 - CF13

Council Bluffs Campus

Th

10/10/2013

8:00-10:00AM

Looft Hall 006

1 session

Call 712-325-3255

Register for this Class

Developing Presentations

This class will help you recognize the need for an effective presentation and understand how to make it successfully flow. You will explore many different techniques for an effective presentation which will help you plan the major elements of your presentation and put you on the road to success. Fee $59

Section #

Location

Day(s)

Start Date

Start Time

Bld.& Room #

Contact Number

MANAG 99*06 - CS13

Council Bluffs Campus

Th

06/13/2013

8:00-10:00AM

Looft Hall 006

1 session

Call 712-325-3255

Register for this Class

Developing Teams

This course will assist you in understanding the stages and characteristics of team development while identifying the processes for developing teamwork. You will learn how to apply these skills to your own work team. Fee $59

Section #

Location

Day(s)

Start Date

Start Time

Bld.& Room #

Contact Number

MANAG 99*05 - CF13

Council Bluffs Campus

Th

11/14/2013

8:00-10:00AM

Looft Hall 006

1 session

Call 712-325-3255

Register for this Class

Improving Customer Care

This course will help you define customer care and help identify the factors which help shape our service views. You will leave with ideas on how to improve customer care in your department or organization. Fee $59

Section #

Location

Day(s)

Start Date

Start Time

Bld.& Room #

Contact Number

MANAG 99*02 - CF13

Council Bluffs Campus

Th

08/08/2013

8:00-10:00AM

Looft Hall 006

1 session

Call 712-325-3255

Register for this Class

Online: Effective Selling

http://www.ed2go.com/iwcc/online_course/eff/detail/Effective_Sell ing.html The goal of Effective Selling is not to teach you how to make a sale today, but to help you discover how you can easily convert a potential customer into a long term asset. Effective Selling will help you lay the groundwork for repeat business and your future success. In sales, there are no quick fixes. However, with the knowledge, planning skills, communication techniques, and the understanding of human nature that you will gain from this course, your sales will grow as if by magic. Online classes start monthly. Fee $89

Section #

Location

Day(s)

Start Date

Start Time

Bld.& Room #

Contact Number

MANAG 99*86 - CS13

On-line

06/30/2013

-

Off-Campus TBA

0 session

Call 712-325-3255

Register for this Class

Online: Managing Customer Service

http://www.ed2go.com/iwcc/online_course/cuf/detail/Managing_Custo mer_Service_.html You probably interact with customer service personnel every day, but are you empowering your organization with quality customer service suggestions? In this course, you'll discover methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers or what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps, all in six weeks. Online classes start monthly. Fee $89

Section #

Location

Day(s)

Start Date

Start Time

Bld.& Room #

Contact Number

MANAG 99*84 - CS13

On-line

06/30/2013

-

Off-Campus TBA

0 session

Call 712-325-3255

Register for this Class

Online: Project Management Fundamentals

http://www.ed2go.com/iwcc/online_course/pmf/detail/Project_Manage ment_Fundamentals.html If you're organized, perceptive, detail-oriented, and an excellent communicator, you just might have what it takes to succeed in the fast-growing field of project management. In this six-week course, an experienced Project Management Professional will help you master the essentials of project management. You will learn to master the critical concepts you need to plan, implement, control and close any type of project. You will learn about project politics and ethics, project measurements, and project closure. You'll be able to develop all sections of a project plan, become comfortable with the project management body of knowledge, and develop a variety of powerful techniques to generate project ideas. Online classes start monthly. Fee $89

Section #

Location

Day(s)

Start Date

Start Time

Bld.& Room #

Contact Number

MANAG 99*85 - CS13

On-line

06/30/2013

-

Off-Campus TBA

0 session

Call 712-325-3255

Register for this Class

Online: Writing Effective Grant Proposals

http://www.ed2go.com/iwcc/online_course/wgp/detail/Writing_Effect ive_Grant_Proposals.html Preparing successful grant proposals to receive funding from corporations or foundations requires careful research, meticulous preparation, and graceful writing. Grant administrators tell us that many grant requestors have no real understanding of the proposal writing process and as a result, their worthy causes lose out. This course will walk you through all of the essential steps. You will learn how to become fully familiar with the institution or project for which you are requesting support. You'll get valuable guidance in preparing a background statement and a brief financial statement to support your request. You'll also research some charitable foundation and corporate giving sources. Online classes start monthly. Fee $89

Section #

Location

Day(s)

Start Date

Start Time

Bld.& Room #

Contact Number

MANAG 99*83 - CS13

On-line

06/30/2013

-

Off-Campus TBA

0 session

Call 712-325-3255

Register for this Class

Planning Personal Development

Recognize the significance of planned personal development as you review recent experiences. This course will help you identify personal development needs and formulate a personal development plan. Fee $59

Section #

Location

Day(s)

Start Date

Start Time

Bld.& Room #

Contact Number

MANAG 99*03 - CF13

Council Bluffs Campus

Th

09/12/2013

8:00-10:00AM

Looft Hall 006

1 session

Call 712-325-3255

Register for this Class

Using Management Styles

Assess the use of management styles in the workplace. Your instructor will assist you in comparing acquired and required management styles. You will learn how to recognize and plan situational management styles. Fee $59

Section #

Location

Day(s)

Start Date

Start Time

Bld.& Room #

Contact Number

MANAG 99*01 - CF13

Council Bluffs Campus

Th

07/11/2013

8:00-10:00AM

Looft Hall 006

1 session

Call 712-325-3255

Register for this Class