Welcome
Just The Facts
Entry: Fall or Spring
Length: 2 Semesters
Award: Certificate
Admission Requirements
Admission to the college is granted to all individuals who are high school graduates or the equivalent; however some programs may require additional information for acceptance. We encourage you to review our Getting Started Checklist for specific requirements for admission.
Description
Are you looking for a change and are you interested in an exciting career? Or do you already have a degree? Do you have the desire to enhance your knowledge of software applications? Do you enjoy interacting with others and helping solve problems? Then you should consider completing the Help Desk certificate in the Computer Studies area of Iowa Western Community College. The Help Desk concentration of study prepares students for careers as Level I Information Technology support professionals. Students become knowledgeable in microcomputer repair and end-user help desk level I support. Graduates of this one year program will earn a certificate in Help Desk.
Program Highlights
During your course of study you will learn:
- Microcomputer Operating Systems
- Word Processing, Spreadsheet, and Data Base applications
- Data and Telecommunications
- Web applications and design
- Microcomputer repair
An open computer laboratory is available and furnished with current computer technology. Iowa Western Community College offers an environment which promotes hands-on learning with small class sizes for individual instruction.
Course Sequence
For recommended course sequence, please refer to the program guide.
Career Information
The job market for graduates with help desk experience is growing, and trained individuals are in demand. Salaries for help desk support individuals vary based on experience, education level, and geographic location.
The Facility
Classrooms at Iowa Western have the latest technologies for faculty to deliver quality instruction. Iowa Western's spacious classroom and laboratory facilities are equipped with state-of-the-art equipment and technology.
Our wireless network also allows students to access the internet from virtually anywhere on campus.
Come See For Yourself
It is important to research the program you would like to study and school you would like to attend, but it is equally important that you experience both before making your selection. So, we encourage you to come experience the Application Specialist program at Iowa Western yourself by scheduling a visit or attending a program day. You will see for yourself what the students, the faculty, and the program are all about.
Program Chair
William Barrett
800-432-5852, ext 3271
Admission Office
800-432-5852, ext. 3277