Help Desk Technician

What does a Help Desk Technician do?

IT help desk professionals tend to be methodical problem-solvers with an innate ability to learn new skills and adapt to challenging circumstances. But what does a help desk technician do

Tasks to include but not limited to , as responsibilities will vary depending on place of employment
  • Analyzing employees’ computer problems
  • Setting up or repairing computer equipment
  • Documenting issues for easy reference
  • Walking employees through solutions and fixes
  • Installing and training users on new hardware or software
  • Providing remote technical support via internet or phone
  • Backing up and restoring files
  • Maintaining operating systems by repairing hardware and configuring software

Requirements Before Starting:

  • High School Diploma
  • 18 years of age
About the Program

Aspiring IT professionals often find themselves learning the ropes working as a help desk technician—it’s a valuable steppingstone that leads directly to other roles that require technical knowledge. But soft skills are important, too. Think: empathy, communication, stress management, and patience.

If you love working with computers and helping others solve critical problems, this is an exciting career path.

*Classes are currently being updated, if you don’t see a specific course call the Continuing Ed office at 712-325-3256 or view the list here

Need a Hand With the Fee? No Problem.

Career Step:

Training That Gets You Career-Ready

  1. Get In
  2. Get Out
  3. Get Working

Find out how Iowa Western Community College and Career Step can meet your career training needs today

Program Details:

  • Anywhere, Anytime Learning
  • Completely Self-Paced Study
  • 1:1 Live Support
  • 416 Online Training Hours
  • 12 Months Program Access
  • $57,910 Average Annual Salary
  • CompTIA and MOS Certification Prep