Computers: Desktop Support Certificate

Academic Programs

Career Path


Start Term

Program Options

Degree, Certificate or Diploma


Council Bluffs Campus

Program Information

The world of computers is fast changing, and you can keep up with the times with Iowa Western's Desktop Support program of study. It’s an ideal way to learn installation and management of computer hardware and operating systems. Upon completion of the program, you’ll earn a certificate.

Using the Microsoft Academic Alliance, this program is unique and cost-effective. Students can obtain some Microsoft software free or at a reduced cost. The program is perfect if you wish to become proficient in help desk operation, computer repair, and computer sales and service.

This program is very hands-on, a plus for those wishing to get up to speed as quickly as possible. The program complements other Iowa Western computer programs of study. Not all program courses are offered on-line or every year. Computer scholarship opportunities are available throughout the department. For those wishing to continue toward a bachelor’s degree, some classes will transfer to four-year institutions.  

Students who complete this certificate will earn credit toward completion of the Computers: Network and System Administration A.A.S degree.

Job Outlook

This program is designed to place students into the workforce upon completion of this one-semester certificate. This program provides the fundamentals of computer hardware and operating system support. Graduates have the skills necessary to problem-solve for a variety of end-users, and are prepared for entry-level support and help desk positions. The job market for graduates is stable, and individuals with soft-skills are in demand. Students who wish to earn an advanced degree should consider enrolling in one of Iowa Western’s associate degree programs in the computer field.

What will you do

812 Jobs (2020)

-12.6% Change from 2020-2025

Data is from the Omaha Metropolitans Area, and the seven counties in Southwest Iowa that Iowa Western serves


  • Entry: $13.07
  • Average: $15.45
  • Experienced: $23.34

Career Examples

  •  IT Help Desk Specialists
  •  IT Support Specialists
  •  Support Specialists
  •  Client Support Specialists
  •  Service Desk Analysts
  •  Desktop Support Technicians
  •  Technical Support Representatives
  • User interface Developers

First Semester

SPC 122 - Interpersonal Communication 3.0 Credit(s)
NET 790 - PC Support I 3.0 Credit(s)
CSC 121 - Operating Systems 3.0 Credit(s)
NET 795 - Desktop Support Practicum 1.0 Credit(s)
PHI 142 - Ethics in Business 3.0 Credit(s)
NET 315 - Cloud Systems Administration 3.0 Credit(s)

Semester Total: 16.0 Credits

Total Semester Hours Required: 16.0


Students must earn a “C” or higher in all required courses in order to graduate.


Additional Information

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Program Outcomes

Upon the successful completion of the program students will:

  • Demonstrate leadership and teamwork skills to collaborate and design solutions to business case problems.
  • Demonstrate ability to troubleshoot, repair, upgrade and maintain PC hardware and software.
  • Demonstrate proficiency in providing assistance to computer users.

Program Disclaimers

  • Salary information from EMSI Analyst Database