Iowa Western Community College

This course is designed to equip supervisors with essential management skills to effectively lead teams and achieve organizational objectives. through a blend of theoretical frameworks, practical case studies, and interactive exercises, participants will develop the foundational knowledge and competencies required to excel in their role as supervisors.  

This comprehensive course delves into the core aspects of emotional intelligence and self-awareness, equipping participants with the tools necessary to navigate personal and professional environments effectively. Emotional intelligence, the ability to understand and manage one's own emotions and the emotions of others, is crucial for fostering meaningful relationships, making informed decisions, and enhancing overall well-being.

Conflict is an inevitable part of any organizational and workplace interaction, but effective management can transform potential crises into opportunities for growth and collaboration. This course provides a comprehensive overview of conflict management, focusing on strategies to create more equitable outcomes, stress-handling techniques, and mitigation methods.

This class is conducted via Zoom. The class meets on Wednesdays from 11:00 a.m. to 1:00 pm. Energy management is a leadership approach that emphasizes the importance of optimizing physical, emotional and mental energy to lead effectively and sustainably. By learning skills that enhance and sustain your physical, cognitive and emotional and energy levels, you can improve your performance, well-being, and ability to inspire and support your team and organization. This approach not only benefits individual leaders but also helps to foster a more productive, positive, and resilient organizational culture. 

Customer Service Excellence is a comprehensive course designed to equip participants with the essential skills and knowledge to deliver exceptional customer service. This course emphasizes the importance of professionalism in all customer interactions and provides practical strategies for improving customer care. Participants will learn to manage various customer scenarios effectively, enhancing customer satisfaction, brand loyalty, and brand relevance.

This course is designed to equip leaders, managers, and HR professionals with the skills and knowledge to effectively develop teams and individuals within an organization. By focusing on coaching, inspiring, and educating, participants will learn strategies to foster a collaborative and high-performing work environment. Through a blend of theoretical frameworks and practical applications, this course aims to enhance participants' ability to unlock potential, drive motivation, and support continuous professional growth.

This course is designed to enhance the communication skills of current and aspiring leaders. It focuses on the development of key competencies necessary for effective management communication in a professional setting. Students will learn and practice active listening and providing constructive feedback.  These skills are essential for fostering a professional, collaborative and productive work environment.

**When:** Friday, February 28, 2025, 8:30 AM - 3:00 pm
**Where:** Looft Hall Auditorium, Iowa Western Community College Council Bluffs Campus 
Join us for an engaging event focused on the growing field of eco-tourism and sustainable business practices. Hear from industry leaders as they share their success stories, strategies for growth, and the impact of eco-tourism on communities and the environment. The event includes a keynote presentation, a panel Q&A session, and networking opportunities over coffee and refreshments.  
This event is presented in partnership with Golden Hills RC&D. Don’t miss this opportunity to explore the possibilities of eco-tourism for your business!  

This course provides an in-depth exploration of diversity and inclusion within the context of management. It is designed to equip current and future leaders with the knowledge, skills, and attitudes necessary to foster an inclusive workplace environment for all generations in the workforce. The curriculum emphasizes the critical importance of diversity, equity, and inclusion in achieving organizational success and creating a positive work culture.

This class is conducted via Zoom & meets Wednesdays 11:00am - 1:00pm. The presence of women in leadership roles enriches decision-making processes with diverse perspectives, cultivates inclusive & innovative organizational cultures, propelling the overall performance & success of organizations. This workshop is designed to empower women to lead with confidence, creativity, & authenticity no matter the position they hold. We will explore the unique challenges & opportunities women face in leadership roles, develop an understanding of their leadership potential, & learn how to leverage their strengths to drive positive change & make significant impact in their organizations and beyond. This workshop series is ideal for aspiring & current women leaders who seek to enhance their leadership capabilities & make meaningful contributions personally & professionally.

March 10th, 2025 from 3pm-7pm 
This course is designed to provide participants with the foundational knowledge and practical skills necessary to manage disaster sites and morgue operations effectively. Participants will explore strategies for coordinating emergency response, conducting search and recovery efforts, and implementing morgue site protocols in mass casualty incidents. Emphasis will be placed on ensuring safety, respecting the dignity of victims, and collaborating with interdisciplinary teams. 

These classes meet every Tuesday morning from 9:00 am - 11:00 am: March 11, 2025, thru April 29, 2025. Looft Hall - Room #024
This is a comprehensive and structured workshop series that provides small business owners with the practical skills they need to create a successful marketing foundation. Each workshop builds on core marketing competencies, moving from strategic planning and branding to digital tactics like SEO, social media, email marketing, and advertising. The series consists of seven classes, each designed to be impactful on its own, but registering for the entire series offers a discounted rate and ensures a cohesive learning experience that ties all the components together.

Class is Tuesday, March 11, 2025, 9:00 am - 11:00 am - Council Bluffs Campus - Looft Hall Room #024.
This class is 1 of 7 in "Your Marketing Playbook Series". Developing Your Marketing Plan, Strategy, and Calendar.
Goal: Establish a foundational marketing plan by guiding participants through essential marketing concepts, helping them define their audience and brand message, set goals, and build a structured marketing calendar for effective execution.

Wednesday, March 12, 2025  1:00 pm - 3:00 pm - Council Bluffs Campus - Looft Hall #023
You can’t sell to everyone, but you can sell to the right people. In this hands-on session, business owners will learn how to identify their ideal target audience, understand what truly matters to them, and use research tools to gather actionable insights. By the end of the class, participants will have a clear picture of their audience and a strategy for connecting
with them meaningfully.

This course is designed to equip managers and aspiring leaders with the tools and strategies necessary to effectively motivate their teams. Emphasis is placed on transitioning from peer to manager, balancing professional and personal lives, and recognizing and rewarding employee achievements.

Wednesday, March 12, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Learn to evaluate and set up e-commerce platforms like Shopify or Etsy tailored to your business needs. Participants will compare features, pricing, and usability, completing a guided setup with product listings.
 

Thursday, March 13, 2025 10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
This class is part of our Business Essentials Boost productivity by mastering digital tools like Trello or Asana. Participants will organize tasks, set priorities, and integrate tools to streamline workflows effectively.

Thursday, March 13 & Friday, March 14, 2025, 8:30 am - 4:30 pm - Looft Hall, Council Bluffs campus - Lunch will be provided. 
This engaging two-day certification program will qualify participants to receive the highly regarded Certified Scrum Master ® Certification through Scrum Alliance ®.  Organizations, leadership, development teams, recognize Scrum as a successful Agile product development framework.  The growing popularity for this approach has made the Certified Scrum Master® a sought-after credential. 

Monday, March 17, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Core values are more than words on a wall—they’re the foundation of your business’s identity and guide every decision you make. This class will help you define and articulate your core values, align them with their vision, and see how they can drive success. Through practical exercises and real-world examples, participants will leave with a clear set of core values and strategies to integrate them into their business operations.

Class is Tuesday, March 18, 2025, 9:00 am - 11:00 am - Council Bluffs Campus - Looft Hall Room #024.
This class is 2 of 7 in "Your Marketing Playbook Series". Equip participants with the skills to build a consistent brand identity and develop content that resonates with their target audience across various formats. By the end, participants will have a brand guide to ensure long-term consistency and a content plan ready for implementation.

Wednesday, March 19, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Networking is more than handing out business cards—it’s about creating genuine connections that matter. In this interactive class, you will learn how to build meaningful relationships, craft memorable introductions, and identify opportunities to grow your local and online network. By the end of the session, participants will feel confident and equipped to approach networking with purpose and authenticity.

In today's fast-paced business environment, the ability to present ideas clearly and effectively is crucial for success. Connecting with Your Audience is a comprehensive course designed to equip managers, leaders, and professionals with the tools and techniques to understand how to quickly and effectively establish rapport with your audience to become a more memorable speaker.

Thursday, March 20, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Master the basics of creating and managing a business budget using simple templates or software. Participants will analyze income and expenses to track financial performance effectively.

Class is Tuesday, March 25, 2025, 9:00 am - 11:00 am - Council Bluffs Campus - Looft Hall Room #024.
This class is 3 of 7 in "Your Marketing Playbook Series". Equip participants with the knowledge and tools to effectively optimize their websites for search engines, with a focus on local SEO strategies to attract and engage nearby customers.

Wednesday, March 26, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Explore strategies for expanding to new locations, including site selection, staffing, and maintaining brand consistency. This class provides a framework for growth while ensuring operational success.
 

This course is designed to equip managers with the essential skills and knowledge to effectively identify, analyze, and resolve problems within organizational contexts. Through a combination of theoretical frameworks, case studies, and practical exercises, participants will develop an understanding of change management techniques and decision-making processes.

Thursday, March 27, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Learn to create actionable, SMART goals that align with your business objectives. Participants will develop clear benchmarks and step-by-step plans to achieve them.

Monday, March 31, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
A great customer journey is the roadmap to lasting success. This class teaches business owners how to understand and design every stage of the customer journey—from first impressions to building loyalty. Participants will identify key touchpoints, create a customized journey map for their business, and learn strategies to optimize each stage for a seamless and memorable customer experience.

Class is Tuesday, April 1, 2025, 9:00 am - 11:00 am - Council Bluffs Campus - Looft Hall Room #024.
This class is 4 of 7 in "Your Marketing Playbook Series". Enable participants to choose the right social media platforms for their business, create engaging content tailored to each platform, and develop a strategic social media calendar to reach and engage their target audience effectively.

Wednesday, April 2, 2025  1:00 pm - 3:00 pm - Council Bluffs Campus - Looft Hall #023
Goals give you direction; tracking progress keeps you on course. This interactive class teaches new business owners how to set meaningful goals, measure what matters, and use Customer Relationship Management (CRM) tools to drive consistent growth. Participants will gain a clear understanding of essential metrics, practical goal-setting strategies, and the tools needed to monitor and improve their performance.

Wednesday, April 2, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Difficult conversations don’t have to be dreaded—they can be opportunities for growth, clarity, and stronger relationships. In this practical class, leaders will learn how to navigate challenging discussions with employees, customers, and other stakeholders. Participants will explore proven frameworks, practice handling challenging scenarios, and leave equipped to communicate with confidence and empathy.

This course delves into the critical aspects of effective delegation and fostering accountability within organizational settings. Through a comprehensive examination of delegation techniques, accountability frameworks, performance management strategies, and performance appraisal methodologies, participants will gain valuable insights and practical skills essential for effective leadership and team management

Thursday, April 3, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Learn strategies to maintain healthy cash flow, including effective invoicing and managing receivables. This class equips participants with tools to ensure business stability and growth.

Class is Tuesday, April 8, 2025, 9:00 am - 11:00 am - Council Bluffs Campus - Looft Hall Room #024.
This class is 5 of 7 in "Your Marketing Playbook Series". Enable participants to use data insights and AI tools to make informed decisions and improve marketing efforts.

Wednesday, April 9, 2025  1:00 pm - 3:00 pm - Council Bluffs Campus - Looft Hall #023
Your pitch should do more than inform—it should inspire action. In this interactive session, business owners will learn how to craft pitches and proposals that focus on solving problems, use storytelling to connect emotionally and follow best practices for effective presentations. The workshop will culminate in building and delivering a concise, impactful 5-minute pitch.

Wednesday, April 9, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Discover how to turn ideas into market-ready products. Participants will brainstorm concepts, conduct market research, plan pricing, and draft a marketing strategy for a new offering.

Thursday, April 10, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Gain insights into your competition to refine your strategy. This class covers competitor research, SWOT analysis, and tools for understanding market dynamics.

Monday, April 14, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
What sets your business apart? In this interactive class, discover how to identify and communicate your unique qualities to stand out in a crowded market. Participants will explore the three elements of differentiation—product, process, and personality. Develop their unique value proposition through hands-on exercises, and learn to share their story in a way that resonates with customers. A bonus framework will guide participants in finding their niche by combining passion, skills, and market demand.

Class is Tuesday, April 15, 2025, 9:00 am - 11:00 am - Council Bluffs Campus - Looft Hall Room #024.
This class is 6 of 7 in "Your Marketing Playbook Series". Teaches participants how to effectively use email marketing and CRM tools to build and nurture lasting customer relationships, boost retention, and improve engagement through targeted email campaigns.

Wednesday, April 16, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #022
Great customer service doesn’t just happen—it’s built into every step of the customer journey. This class equips new business owners with the skills to deliver exceptional service from the first interaction to post-sale follow-ups. Participants will learn how to create memorable experiences, handle complaints with grace, and foster loyalty that drives repeat business.

Thursday, April 17, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Get hands-on with free accounting tools like Wave or QuickBooks to track transactions, generate reports, and manage business finances with confidence.

Class is Tuesday, April 22, 2025, 9:00 am - 11:00 am - Council Bluffs Campus - Looft Hall Room #024.
This class is 7 of 7 in "Your Marketing Playbook Series". Equip participants with practical skills to set up affordable, targeted ad campaigns on Google, Facebook, and Instagram. By the end of the workshop, participants will understand how to drive traffic, generate leads, and optimize their ad performance for better results.

Wednesday, April 23, 2025  1:00 pm - 3:00 pm - Council Bluffs Campus - Looft Hall #023
Customers don’t buy products—they buy solutions to their problems. This class will teach new business owners how to frame their product or service as the answer to their customers' most pressing challenges. Participants will explore problem-focused sales approaches, practice identifying pain points, and craft messaging that resonates with their audience.

Wednesday, April 23, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Master hiring essentials, from job posting to onboarding, designed for growing businesses. This class focuses on crafting effective job descriptions, interviewing techniques, and streamlining the onboarding process.

Thursday, April 24, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Understand the basics of financial forecasting to plan for future success. Participants will create simple revenue and expense projections and learn to manage cash flow scenarios.

Monday, April 28, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Promises are powerful—when done right, they can transform hesitation into action. This session will guide new business owners through the art of crafting an inspiring promise or guarantee that not only reduces buyer risk but also sets their business apart. Using real-world examples and hands-on exercises, participants will learn how to create a promise they can consistently deliver, boosting customer trust and loyalty.

Wednesday, April 30, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Fostering a community around your brand isn’t just a feel-good effort—it’s a powerful way to build loyalty and trust. This interactive session teaches new business owners how to authentically connect with their audience, create meaningful listening opportunities, and leverage social media to amplify their efforts. Participants will leave with actionable strategies to turn customers into advocates and followers into a thriving community.

This entire 12-class Leadership & Management Series is offered at a discounted rate. Series starts Wednesday, April 30, and runs every Wednesday through July 16, from 11:00am – 1:30pm. This Leadership and Management series consists of the following twelve classes: Developing Your Management Style, The Role of a Supervisor, Emotional Intelligence and Self Awareness, Conflict Management, Customer Service, Developing Terms and Individuals, Communication, Diversity and Inclusion, Motivating Staff, Connection With Your Audience, Leading Through Change, and Delegation and Accountability. 

In today's dynamic work environment, effective management requires a personalized approach that leverages your unique strengths as well as the strengths of your team members. This course is designed to help emerging and established managers cultivate a distinctive management style that enhances their leadership and communication abilities, integrates various management styles, and fosters continuous personal development.

Thursday, May 1, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Explore practical approaches to setting prices that maximize profit while staying competitive. Participants will analyze various pricing models and develop a customized strategy.

Wednesday, May 7, 2025  1:00 pm - 3:00 pm - Council Bluffs Campus - Looft Hall #010
Objections don’t have to end a conversation—they can open doors to new opportunities. In this class, you will learn how to anticipate and address objections, use active listening to create meaningful dialogue and develop strategies for negotiating deals that build trust and deliver value to both parties.

This course is designed to equip supervisors with essential management skills to effectively lead teams and achieve organizational objectives. Through a blend of theoretical frameworks, practical case studies, and interactive exercises, participants will develop the foundational knowledge and competencies required to excel in their role as supervisors.  

Wednesday, May 7, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #010
Create a professional-looking website with user-friendly tools like Wix or Squarespace. Participants will cover design principles, content creation, and basic SEO for an impactful online presence.

Thursday, May 8, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #010
Build a concise, one-page business plan outlining your vision, goals, and strategy. This practical session helps participants define their value proposition and key milestones.

Monday, May 12, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Strong processes and a positive culture aren’t just internal tools—they’re the foundation of a successful business that delights customers and engages employees. This hands-on class teaches business owners how to create systems that promote consistency, involve employees and vendors in shaping a shared culture, and understand how culture directly impacts the customer experience. Participants will leave with actionable steps to build a culture and processes that fuel growth and satisfaction.

This comprehensive course delves into the core aspects of emotional intelligence and self-awareness, equipping participants with the tools necessary to navigate personal and professional environments effectively. Emotional intelligence, the ability to understand and manage one's own emotions and the emotions of others, is crucial for fostering meaningful relationships, making informed decisions, and enhancing overall well-being.

Wednesday, May 14, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Your reputation is more than what you say about yourself—it’s what others say about you when you’re not around. This class will equip you with the tools and strategies to build, protect, and manage your business's reputation. From encouraging positive reviews to gracefully handling negative feedback, participants will learn how to cultivate trust and credibility. Bonus: Discover tools to monitor your online reputation and maintain a positive image.

Thursday, May15, 2025  10:00 am - 12:00 pm - Council Bluffs Campus - Looft Hall #023
Prepare your business for tax season with essential steps for organizing finances. This class covers tax obligations, common deductions, and tips for efficient record-keeping.

Class Orientation: Thursday, May 15, 2025 1:30 pm - 3:30 pm - Looft Hall, Room 022
Hands-On Salon: Starting Tuesday, May 20, 2025 until Thursday, August 14, 2025, every Tu/Wed/Th 9:00 am - 3:30 pm - Dodge Hall, Room 1205
The Professional Dog Grooming certificate equips students with the essential skills for a successful career in the grooming industry. The completion of this course prepares you for the eligibility to sit for the AKC-PGC Exam and earn your industry credential. This course will involve numerous Zoom sessions and extensive self-paced learning to cover all the necessary material to ensure thorough understanding and preparation before working hands-on in the grooming salon.

*Students are required to wear closed-toe shoes. 

This course is designed to enhance the communication skills of current and aspiring leaders. It focuses on the development of key competencies necessary for effective management communication in a professional setting. Students will learn and practice active listening and providing constructive feedback.  These skills are essential for fostering a professional, collaborative and productive work environment.

This course provides an in-depth exploration of diversity and inclusion within the context of management. It is designed to equip current and future leaders with the knowledge, skills, and attitudes necessary to foster an inclusive workplace environment for all generations in the workforce. The curriculum emphasizes the critical importance of diversity, equity, and inclusion in achieving organizational success and creating a positive work culture.

This course is designed to equip managers and aspiring leaders with the tools and strategies necessary to effectively motivate their teams. Emphasis is placed on transitioning from peer to manager, balancing professional and personal lives, and recognizing and rewarding employee achievements.

In today's fast-paced business environment, the ability to present ideas clearly and effectively is crucial for success. Connecting with Your Audience is a comprehensive course designed to equip managers, leaders, and professionals with the tools and techniques to understand how to quickly and effectively establish rapport with your audience to become a more memorable speaker.

This course is designed to equip managers with the essential skills and knowledge to effectively identify, analyze, and resolve problems within organizational contexts. Through a combination of theoretical frameworks, case studies, and practical exercises, participants will develop an understanding of change management techniques and decision-making processes.

This course delves into the critical aspects of effective delegation and fostering accountability within organizational settings. Through a comprehensive examination of delegation techniques, accountability frameworks, performance management strategies, and performance appraisal methodologies, participants will gain valuable insights and practical skills essential for effective leadership and team management

In today's dynamic work environment, effective management requires a personalized approach that leverages your unique strengths as well as the strengths of your team members. This course is designed to help emerging and established managers cultivate a distinctive management style that enhances their leadership and communication abilities, integrates various management styles, and fosters continuous personal development.

This entire 12-class Leadership & Management Series is offered at a discounted rate. Series starts Wednesday, September 3, and runs every Wednesday through November 19, from 11:00am – 1:30pm. This Leadership and Management series consists of the following twelve classes: Developing Your Management Style, The Role of a Supervisor, Emotional Intelligence and Self Awareness, Conflict Management, Customer Service, Developing Terms and Individuals, Communication, Diversity and Inclusion, Motivating Staff, Connection With Your Audience, Leading Through Change, and Delegation and Accountability. 

This course is designed to equip supervisors with essential management skills to effectively lead teams and achieve organizational objectives. Through a blend of theoretical frameworks, practical case studies, and interactive exercises, participants will develop the foundational knowledge and competencies required to excel in their role as supervisors.  

Class Orientation: Thursday, September 11, 2025 1:30 pm - 3:30 pm - Looft Hall, Room 022
Hands-On Salon: Starting Tuesday, September 16, 2025 until Thursday, December 11, 2025, every Tu/Wed/Th 9:00 am - 3:30 pm - Dodge Hall, Room 1205
The Professional Dog Grooming certificate equips students with the essential skills for a successful career in the grooming industry. The completion of this course prepares you for the eligibility to sit for the AKC-PGC Exam and earn your industry credential. This course will involve numerous Zoom sessions and extensive self-paced learning to cover all the necessary material to ensure thorough understanding and preparation before working hands-on in the grooming salon.

*Students are required to wear closed-toe shoes. 

This comprehensive course delves into the core aspects of emotional intelligence and self-awareness, equipping participants with the tools necessary to navigate personal and professional environments effectively. Emotional intelligence, the ability to understand and manage one's own emotions and the emotions of others, is crucial for fostering meaningful relationships, making informed decisions, and enhancing overall well-being.

Conflict is an inevitable part of any organizational and workplace interaction, but effective management can transform potential crises into opportunities for growth and collaboration. This course provides a comprehensive overview of conflict management, focusing on strategies to create more equitable outcomes, stress-handling techniques, and mitigation methods.

Customer Service Excellence is a comprehensive course designed to equip participants with the essential skills and knowledge to deliver exceptional customer service. This course emphasizes the importance of professionalism in all customer interactions and provides practical strategies for improving customer care. Participants will learn to manage various customer scenarios effectively, enhancing customer satisfaction, brand loyalty, and brand relevance.

This course is designed to equip leaders, managers, and HR professionals with the skills and knowledge to effectively develop teams and individuals within an organization. By focusing on coaching, inspiring, and educating, participants will learn strategies to foster a collaborative and high-performing work environment. Through a blend of theoretical frameworks and practical applications, this course aims to enhance participants' ability to unlock potential, drive motivation, and support continuous professional growth.

This course is designed to enhance the communication skills of current and aspiring leaders. It focuses on the development of key competencies necessary for effective management communication in a professional setting. Students will learn and practice active listening and providing constructive feedback.  These skills are essential for fostering a professional, collaborative and productive work environment.

This course provides an in-depth exploration of diversity and inclusion within the context of management. It is designed to equip current and future leaders with the knowledge, skills, and attitudes necessary to foster an inclusive workplace environment for all generations in the workforce. The curriculum emphasizes the critical importance of diversity, equity, and inclusion in achieving organizational success and creating a positive work culture.

This course is designed to equip managers and aspiring leaders with the tools and strategies necessary to effectively motivate their teams. Emphasis is placed on transitioning from peer to manager, balancing professional and personal lives, and recognizing and rewarding employee achievements.

In today's fast-paced business environment, the ability to present ideas clearly and effectively is crucial for success. Connecting with Your Audience is a comprehensive course designed to equip managers, leaders, and professionals with the tools and techniques to understand how to quickly and effectively establish rapport with your audience to become a more memorable speaker.

This course is designed to equip managers with the essential skills and knowledge to effectively identify, analyze, and resolve problems within organizational contexts. Through a combination of theoretical frameworks, case studies, and practical exercises, participants will develop an understanding of change management techniques and decision-making processes.

This course delves into the critical aspects of effective delegation and fostering accountability within organizational settings. Through a comprehensive examination of delegation techniques, accountability frameworks, performance management strategies, and performance appraisal methodologies, participants will gain valuable insights and practical skills essential for effective leadership and team management